Business Sign-off & Approval for Jira Cloud
Subject to the terms of this Agreement and a valid Marketplace license, Cahaba Forge LLC grants You a limited, non-exclusive, non-transferable, non-sublicensable license to use the App on Your Jira Cloud site for the number of Authorized Users specified in Your Marketplace license.
License fees are billed and collected by Atlassian through the Marketplace in accordance with the Atlassian Marketplace Terms of Use. Cahaba Forge LLC does not bill customers directly. Refund requests are subject to Atlassian’s Marketplace refund policies.
The App may include a free trial period as offered through the Atlassian Marketplace. Trial terms, duration, and availability are managed by Atlassian. During the trial period, full App functionality is enabled.
You shall NOT:
a) Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent permitted by applicable law.
b) Distribute, sublicense, lease, rent, loan, or otherwise transfer the App or any license rights to any third party outside of the Marketplace licensing model.
c) Remove, alter, or obscure any proprietary notices, labels, or marks on the App.
d) Use the App to develop a competing product or service.
e) Use the App in any manner that violates applicable laws or regulations.
f) Exceed the number of Authorized Users specified in Your Marketplace license.
g) Use the App for High-Risk Activities. “High-Risk Activities” means activities where use or failure of the App could lead to death, personal injury, or environmental damage, including life support systems, nuclear facilities, air traffic control, weapons systems, or any other use where the App is used as a component of a safety-critical system.
h) Submit to the App any (i) patient, medical, or other protected health information regulated by the Health Insurance Portability and Accountability Act (“HIPAA”) or similar laws; (ii) payment card numbers, bank account numbers, or other financial account credentials; (iii) government-issued identification numbers (including Social Security numbers, driver’s license numbers, or passport numbers); or (iv) special categories of personal data as defined in Article 9 of the EU General Data Protection Regulation (collectively, “Sensitive Data”). Licensee acknowledges that the App is not designed for Sensitive Data and that Cahaba Forge LLC has no liability arising from Licensee’s submission of Sensitive Data to the App.
The App is the intellectual property of Cahaba Forge LLC and is protected by copyright, trade secret, and other intellectual property laws. Cahaba Forge LLC retains all right, title, and interest in and to the App, including all copies, modifications, and derivative works. This Agreement does not convey any ownership rights.
The App runs on the Atlassian Forge platform. Jira Cloud, Forge, and related platform components are the property of Atlassian and are subject to Atlassian’s own terms and licenses.
If Licensee or any of its Authorized Users provides suggestions, comments, ideas, or other feedback regarding the App (“Feedback”), Cahaba Forge LLC may use, disclose, and exploit such Feedback without restriction or obligation of any kind. Feedback is provided “as is.” Cahaba Forge LLC will not publicly identify Licensee as the source of Feedback without Licensee’s prior consent.
The App runs entirely on Atlassian’s Forge platform within Atlassian’s cloud infrastructure. It does not transmit any data to Cahaba Forge LLC or any third party outside the Atlassian platform.
The App stores the following data using Forge Storage (Atlassian’s managed storage service):
All data resides within Atlassian’s infrastructure in the same region as Your Jira Cloud site and is subject to Atlassian’s data residency and security practices.
The App uses Atlassian account IDs (opaque identifiers) as the primary user reference. It stores display name snapshots in audit records as required for compliance audit trails. It does not store user email addresses — these are resolved at runtime via Jira Cloud APIs.
For detailed information on data handling, retention, GDPR considerations, and Your rights as data controller, see the Cahaba Forge Privacy Policy.
During the term of this Agreement, Licensee may export approval data from the App at any time using the App’s built-in export features, including the audit CSV export and User Data Report. Licensee acknowledges that such exports are produced using App functionality operated by Licensee’s administrators and that Cahaba Forge LLC does not itself have direct access to Licensee’s Jira instance or Forge Storage data.
The App requires a valid license obtained through the Atlassian Marketplace. License management — including activation, renewal, trial periods, and expiration — is handled by Atlassian through the Marketplace.
When a Marketplace license expires or becomes inactive, App functionality will be restricted. The specific behavior during license expiration is determined by the App’s license check implementation:
License expiration, app uninstallation, or termination of this Agreement does not automatically delete Your approval data from Forge Storage. Upon reinstallation with a valid license, previously stored data will be accessible. Permanent data deletion occurs only when Atlassian removes Forge Storage data in accordance with Atlassian’s data retention policies for uninstalled apps.
Cahaba Forge LLC warrants that:
a) The App will substantially conform in all material respects to its published documentation during the subscription term.
b) The App does not contain any known malicious code, backdoors, or hidden functionality designed to disable, damage, or gain unauthorized access to Your systems or data.
a) Licensee must report any claim of breach of the Limited Warranty in reasonable detail within ninety (90) days after Licensee first discovers the non-conformance, provided that the non-conformance is discovered during an active subscription term (“Claim”). Claims reported after the end of the subscription term or more than ninety (90) days after discovery are waived.
b) Upon receiving a verified Claim, Cahaba Forge LLC will have thirty (30) days to use commercially reasonable efforts to correct the non-conformance or provide a reasonable workaround (“Fix Period”).
c) If Cahaba Forge LLC fails to provide a correction or reasonable workaround within the Fix Period, You may terminate the applicable license. Refunds for prepaid fees are subject to Atlassian’s Marketplace refund policies.
d) THE REMEDY SET FORTH IN THIS SECTION 7.2 IS YOUR EXCLUSIVE REMEDY AND CAHABA FORGE LLC’S SOLE LIABILITY FOR BREACH OF THE LIMITED WARRANTY IN SECTION 7.1(a).
EXCEPT AS EXPRESSLY STATED IN SECTION 7.1, THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CAHABA FORGE LLC DOES NOT WARRANT THAT THE APP WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VULNERABILITIES.
THE APP RUNS ON ATLASSIAN’S FORGE PLATFORM AND JIRA CLOUD. CAHABA FORGE LLC IS NOT RESPONSIBLE FOR THE AVAILABILITY, PERFORMANCE, OR SECURITY OF THE ATLASSIAN PLATFORM. PLATFORM-RELATED ISSUES ARE SUBJECT TO ATLASSIAN’S OWN TERMS AND SERVICE LEVEL COMMITMENTS.
While the App provides features designed to support SOC 2, SOX, and other compliance frameworks (such as Separation of Duties enforcement and immutable audit trails), Cahaba Forge LLC does not guarantee that use of the App will ensure compliance with any specific regulatory requirement. Compliance depends on Your organization’s overall policies, procedures, and controls. Consult your compliance officer or auditor.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
a) IN NO EVENT SHALL CAHABA FORGE LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE APP.
b) CAHABA FORGE LLC’S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY THE LICENSEE FOR THE APP THROUGH THE ATLASSIAN MARKETPLACE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
c) THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF CAHABA FORGE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
d) CAHABA FORGE LLC SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO THE AVAILABILITY, PERFORMANCE, OR SECURITY OF THE ATLASSIAN FORGE PLATFORM OR JIRA CLOUD.
Subject to the limitations in this Section 9 and Section 8 (Limitation of Liability), Cahaba Forge LLC will, at its own expense, defend Licensee from and against any third-party claim alleging that the App, when used by Licensee in accordance with this Agreement, directly infringes a valid United States patent, copyright, or trademark, or misappropriates a trade secret (a “Covered IP Claim”), and will indemnify Licensee for damages finally awarded against Licensee by a court of competent jurisdiction, or amounts agreed in settlement by Cahaba Forge LLC, in connection with such Covered IP Claim.
Cahaba Forge LLC’s obligations under this Section 9.1 do not apply to any claim arising from or relating to: (a) modification of the App by anyone other than Cahaba Forge LLC; (b) use of the App in combination with any hardware, software, data, or service not provided by Cahaba Forge LLC, where the claim would not have arisen but for such combination; (c) use of the App in a manner not authorized by this Agreement or the App’s documentation; (d) Licensee’s continued use of an allegedly infringing version of the App after Cahaba Forge LLC has made a non-infringing version available at no additional charge; or (e) any Customer Data, Licensee configuration, or third-party content processed through the App.
If a Covered IP Claim is made or, in Cahaba Forge LLC’s reasonable opinion, is likely to be made, Cahaba Forge LLC may, at its option and expense: (i) procure for Licensee the right to continue using the App; (ii) modify or replace the App so that it becomes non-infringing while providing substantially equivalent functionality; or (iii) if options (i) and (ii) are not commercially reasonable, terminate the license and refund to Licensee any prepaid, unused fees for the terminated portion of the subscription term, subject to Atlassian Marketplace refund policies.
Licensee agrees to indemnify, defend, and hold harmless Cahaba Forge LLC from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from:
a) Licensee’s use of the App in violation of this Agreement.
b) Licensee’s violation of applicable laws or regulations.
c) Any data processing Licensee performs using the App that violates applicable data protection laws.
The indemnifying party’s obligations under this Section 9 are conditioned on the indemnified party: (a) giving prompt written notice of the claim (provided that failure to give prompt notice shall only reduce the indemnifying party’s obligations to the extent it is prejudiced thereby); (b) granting the indemnifying party sole control over the defense and settlement of the claim (provided that the indemnifying party may not settle any claim requiring the indemnified party to admit liability or take any action without the indemnified party’s prior written consent, such consent not to be unreasonably withheld); and (c) providing reasonable cooperation at the indemnifying party’s expense.
This Section 9 states each party’s sole liability, and the other party’s exclusive remedy, for any third-party claim of the type described in this Section 9. Cahaba Forge LLC’s obligations in Section 9.1 are subject to the aggregate liability cap in Section 8.
“Confidential Information” means any non-public information disclosed by one party (“Discloser”) to the other party (“Recipient”) in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, but is not limited to, technical data, system configurations, error reports, and business information exchanged during support interactions.
The Recipient shall: (a) use Confidential Information only to fulfill its obligations or exercise its rights under this Agreement, (b) not disclose Confidential Information to third parties without the Discloser’s prior written consent, except to the Recipient’s employees, contractors, or agents who have a need to know and are bound by confidentiality obligations no less protective than this Section 10, and (c) protect Confidential Information using at least the same degree of care it uses for its own similar information and no less than a reasonable standard of care.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Recipient, (b) was already known to the Recipient without restriction prior to disclosure, (c) is independently developed by the Recipient without use of the Discloser’s Confidential Information, or (d) is rightfully received from a third party without restriction on disclosure. The Recipient may also disclose Confidential Information to the extent required by law, regulation, or court order, provided the Recipient gives the Discloser reasonable prior notice (where legally permitted) to allow the Discloser to seek a protective order.
The obligations under this Section 10 shall survive termination of this Agreement for a period of three (3) years.
This Agreement is effective from the date You acquire a valid Marketplace license and continues until terminated.
You may terminate this Agreement at any time by uninstalling the App from Your Jira Cloud site.
Cahaba Forge LLC may terminate this Agreement if You materially breach any term and fail to cure such breach within thirty (30) days of written notice.
Upon termination:
This Agreement shall be governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to its conflict of law provisions.
Except where prohibited by applicable law, any dispute arising under this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with arbitration conducted in Alabama, United States, or as otherwise agreed in writing by the parties. Where binding arbitration is prohibited by applicable law or unavailable to a particular Licensee (including but not limited to United States federal or state government entities and certain non-US Licensees), the federal and state courts located in the State of Alabama shall have exclusive jurisdiction, and the parties consent to the exclusive jurisdiction and venue of such courts. Each party waives any objection to jurisdiction or venue in such courts on grounds of inconvenient forum.
This Agreement, together with the applicable Marketplace license terms, the Cahaba Forge Privacy Policy, the Cahaba Forge Support Policy, and the Cahaba Forge Data Processing Addendum (where applicable), constitutes the entire agreement between the parties regarding the App and supersedes all prior agreements and understandings.
If any provision of this Agreement is held to be unenforceable, the remaining provisions shall continue in full force and effect.
You may not assign this Agreement without the prior written consent of Cahaba Forge LLC. Cahaba Forge LLC may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
No waiver of any right under this Agreement shall be effective unless in writing and signed by the waiving party.
Cahaba Forge LLC reserves the right to modify this Agreement from time to time. Material changes — including changes that materially increase Licensee’s obligations, materially decrease Licensee’s rights, or materially alter the scope of data processing — will be communicated with at least thirty (30) days’ prior notice through the Cahaba Forge website and/or email notification. Licensee’s continued use of the App after the effective date of a modification constitutes acceptance of the modified terms.
If Licensee does not agree with a material modification, Licensee may terminate this Agreement in accordance with Section 11.2 before the modification’s effective date and shall be entitled to a pro-rata refund of any prepaid, unused license fees for the terminated portion of the subscription term, subject to the refund policies of the Atlassian Marketplace. Termination in accordance with this Section 12.7 is Licensee’s sole remedy for a modification Licensee does not accept.
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (other than payment obligations) to the extent that such failure or delay results from causes beyond the party’s reasonable control, including but not limited to natural disasters, acts of government, pandemic, war, terrorism, labor disputes, power or telecommunications failures, or Atlassian platform outages. The affected party shall provide prompt notice and use commercially reasonable efforts to resume performance.
All notices under this Agreement shall be in writing and sent to:
Support for the App is provided in accordance with the Cahaba Forge Support Policy. The Support Policy describes available support channels, response time commitments, severity classifications, and scope of support. The Support Policy is incorporated by reference into this Agreement.
Cahaba Forge LLC’s service level commitments for the App are the response time commitments set out in the Support Policy. Infrastructure availability, hosting, and platform performance are provided by Atlassian’s Forge platform and Jira Cloud services and are subject to Atlassian’s own service level commitments. Cahaba Forge LLC does not provide separate uptime or availability commitments for infrastructure operated by Atlassian.
By installing or using Business Sign-off & Approval for Jira Cloud, You acknowledge that You have read, understood, and agree to be bound by the terms of this End User License Agreement.